Refund policy

Damaged or Broken Bottles
If your wine arrives damaged or broken during transit, please take a photo of the box and broken bottles immediately and email us at orders@arenridgewines.com within 24 hours of delivery. We will happily arrange a replacement or refund at no extra cost to you. 

Faulty Wine 
If you open a bottle and believe it is genuinely faulty (e.g., oxidized), please keep the bottle and its contents and contact us immediately. Under Australian Consumer Law, we will replace the wine or issue a refund once the fault is verified. 

Change of Mind
As a small boutique producer, we cannot accept returns for a simple "change of mind" once the wine has left our cellar door. Please choose carefully before purchasing.